Other Options

• To resolve Outstanding balances due:
  • Contact the Financial Aid Office by either visiting their website (http://z12s.ehulk.net/financial_aid/) or emailing at FinancialAid@ehulk.net to see if you qualify for the California College Promise Grant (CCPG) (previously known as BOG-FW), Solano Promise grant, and/or other financial aid.
  • Payments
    • Online through your MySolano account.
    • Email completed & signed Credit Card Authorization form with picture ID to CashierOffice@ehulk.net.
    • Pay in person or email CashierOffice@ehulk.net to make an appointment for payments at the Cashier Office (between Counseling & Admissions & Records in the 400 building).
  • 3rd party contracts:
    • If a business is paying your fees (your employer, workers’ compensation, vocational rehabilitation, etc…), forward the authorization letter to CashierOffice@ehulk.net with student ID#, name, term/year and noting the specific fees that are to be covered (i.e. enrollment fees, student center fees, student representation fees, parking permit, health center fee, transportation fee, etc..).
      • Note: If authorization letter is not received at least 2 to 4 weeks processing may be delayed and student will be responsible for paying balance due until contract is entered.
  • Payment (installment) plans:
    • The district has established the ability to offer installment plans through a third-party vendor (CashNet/HigherOne), if your current outstanding balance due is greater than $100 per term.
    • Only one installment plan may be set up per term, and there is a $35 fee per plan administered by CashNet.
    • CashNet installment plans are initiated directly through a link within your personal MySolano student account.
      • If desired, please email CashierOffice@ehulk.net for a team member to provide assistance enrolling in a plan.
    • Click here for instructions on ‘How to enroll in a CashNet-Payment Plan or Make a Plan on a Payment Plan already set up’.
    • Note: The requirements to participate in the payment plan are as follows:
      • Students will enter the total outstanding balance amount you would like to set up a payment plan for.
      • It is required for students to pay 50% of the total outstanding balance amount entered and CashNet’s $35 activation fee upfront.
      • Pay the two remaining 25% balances on the generated payment due dates.
    • Last step: Once an installment plan method is set up, email CashierOffice@ehulk.net so the team can confirm and request any financial holds to be removed from the student record.
  • 
    Note: Payments made towards a CashNet Payment Plan MUST be made from within the “CashNet-Payment Plan” portal. Click here for instructions on ‘How to enroll in a CashNet-Payment Plan or Make a Plan on a Payment Plan already set up’.
• Outstanding Balance due – Hold on my account:
  • Once your balance due is paid the system is set to automatically remove any finance related Holds from your student account. If the hold is not removed within 24 hours, please email CashierOffice@ehulk.net for assistance.
• Outstanding Balance due – Collections:
  • If your student account has been sent to collections either COTOP or ConServe, you can pay either the collection agency or the college. However please note there may be a delay in all parties being informed. Therefore we request you send an email to CashierOffice@ehulk.net:
    • Payment to COTOP/ConServe: Send an email providing proof of payment to either collection entity if the payment has been submitted to them.

Payment via MySolano: Send an email request to have your student account removed from the collection agency.